Deputy Head Housekeeper - Hilton YorkWELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Hourly pay of 14.20 Smart uniform providedFree and healthy meals when on dutyGrow your CareerPersonal Development programmes designed to support you at every step of your careerA chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral ProgramHigh street discounts: with Perks at WorkHoliday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)Discounted dental and health coverGuest Experience Day after successfully passing probationModern and inclusive Team Member's areasA Deputy Head Housekeeper is responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.What will I be doing?Assist with overseeing Housekeeping operationsOperate within departmental budgets through effective stock and cost controls and well managed schedulesSupport departmental targets and objectives, work schedules, budgets, and policies and proceduresMonitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamworkEnsure team members have an up-to-date knowledge of all room categories and amenitiesAssist Head Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure staffing levels cover business demandsEnsure ongoing training to support Head HousekeeperEnsure communication meetings are conducted and post-meeting minutes generatedManage staff performance issues in compliance with company policies and proceduresSupport managing, training and developing the Front Office teamDeputise in absence of Head HousekeeperAssist other departments wherever necessaryWhat are we looking for?Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacityHigh level of commercial awareness and cost control capabilitiesExcellent leadership, interpersonal and communication skillsCommitted to delivering high levels of customer serviceAbility to work under pressureHigh level of IT proficiencyExcellent grooming standardsFlexibility to respond to a range of different work situationsEVERY JOB MAKES THE STAY.At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.Find out more about all our brands and hotels - Hilton Brands | Global Hospitality CompanyExact Location: 1 Tower Street, York, England, YO1 9WD, United Kingdom