Join to apply for the Assistant Store Manager role at Mountain Warehouse
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Description
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!
Department:
UK Retail
Location:
Fraddon (FRA)
Role Overview
We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.
Key Responsibilities
1. Leadership & Team Development:
o Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
o Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
o Drive training and development, empowering your team to excel and grow.
o Communicate clearly and transparently, ensuring alignment and trust across the team.
o Keep the team well-informed with product knowledge to deliver outstanding customer service.
2. Operational Excellence:
o Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
o Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
o Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
o Play an active role in recruiting and retaining top talent to build a strong and motivated team.
3. Sales & Performance:
o Support in meeting and exceeding sales targets, driving profitability through effective strategies.
o Monitor key performance indicators (KPIs) to track and sustain store success.
o Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
o Implement proactive loss prevention strategies to protect the store’s profitability.
4. Customer Experience:
o Lead by example in delivering exceptional customer service at every opportunity.
o Address customer feedback promptly, ensuring satisfaction and brand loyalty.
o Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
o Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
Candidate Profile
* Passionate about creating outstanding customer experiences.
* An inspiring leader with a proven track record in retail management.
* A clear and confident communicator, able to engage with colleagues and customers alike.
* Results-driven, with a sharp focus on achieving goals and meeting targets.
* Approachable, supportive, and trustworthy—a natural team player.
* Energetic and proactive, with a determination to see tasks through to completion.
* Skilled in problem-solving and decision-making, ensuring solutions align with company policies.
Benefits
* Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
* 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
* Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
* Generous Colleague Referral Incentive.
* Auto-enrolment Pension scheme.
* A stable, successful, and supportive environment.
* Length of service awards.
Join Us
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
#J-18808-Ljbffr