Job summary
Lander Medical Practice are looking for a committed, enthusiastic and highly motivated team member to join our Reception Team.
There are various contracted hours available and applicantsshould be able to also provide cover for sickness/annual leave. Previous experience desired, buttraining given to suitable candidates.
Keyboard skills, a pleasanttelephone manner and good people skills essential. Salary is paid onAgenda for Change band 3 (££ per hour) depending on experience.
Please include any comments on why you feel you may be suitable for this position within your application.
Main duties of the job
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and inquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties:
1. telephone answering and dealing with queries from patients, relatives, carers, pharmacists and hospital staff
2. greeting and welcoming patients who attend for appointments and to collect paperwork
3. booking appointments with the practice clinical team including; GP's, nurses, pharmacists, physiotherapist, mental health team and social prescribers.
4. requesting prescriptions and dealing with subsequent queries
5. processing new patient registrations
6. booking and arranging interpreters for non English speaking patient appointments
7. working within the boundaries of practice, local and national policies and regulations
8. ensuring a safe, clean, professional, friendly and supportive work environment
About us
Lander Medical Practice serves a patient population of some 20000 patients. The Practice is a progressive and innovative organisation, working as part of the Truro PCN with Three Spires Medical Practice. We have a full practice team incorporating Physios, Paramedics, Social Prescribers, Pharmacists, GPs, Nurses and Health Care Assistants. Our aim is to serve our patient population to the highest degree, and enjoy our work while delivering the care.
Job description
Job responsibilities
GENERAL DUTIES
9. Communicating with the public and practice population in a prompt, polite and appropriate manner, both by face to face contact and by telephone communication.
10. Receiving and transporting messages for doctors and team members accurately and efficiently, in accordance with Practice policies.
11. Working as part of a team, both within the Reception Team, and as part of the Practice Team in general, participating in Team events and attending Team meetings. Providing cover for sickness/holiday relief if requested (though not expected to be frequently required, there will be times when this will be necessary, when the relief staff are unavailable to cover all absences, this may necessitate covering at the Branch Surgery).
12. Providing information about the Practice and Patients in accordance with the Practice Code of Confidentiality.
13. Undertaking training as and when considered appropriate.
SPECIFIC DUTIES
14. Making appointments for clinics and surgeries in accordance with the Practice policies.
15. Processing requests for medication in accordance with the Practice policies.
16. Receiving and processing requests for home visits.
17. Providing information to patients with regard to test results.
18. Ensuring that designated clinical area (specific GPs consulting room) has appropriate and sufficient stocks of required stationery.
19. Providing assistance if requested by a GP or other clinicians.
20. Making telephone calls or enquiries as requested by GPs/other clinicians.
21. Ensuring that waiting rooms are kept clean and tidy.
22. Reporting any technical or material faults observed either to the Reception co-ordinator, Deputy or Practice Manager.
23. Ensuring that your working area is kept tidy and free from hazards in accordance with Health and Safety Practice.
24. Working alongside some members of the Practice team ensuring all correspondence from outside agencies are directed appropriately (workflow).
Person Specification
Qualifications
Essential
25. GCSE grade A to C in English
Essential skills
Essential
26. Excellent communication skills (written and oral)
27. Strong IT skills
28. Clear, polite telephone manner
29. Effective time management (Planning & Organising)
30. Ability to work as a team member and autonomously
31. Good interpersonal skills
32. Ability to follow policy and procedure
33. Essential qualities:
34. Polite and confident
35. Flexible and cooperative
36. Motivated
37. Forward thinker
38. High levels of integrity and loyalty
39. Sensitive and empathetic in distressing situations
40. Ability to work under pressure