Join to apply for the Facilities Manager - Workplace Services role at Mitie Cleaning & Hygiene Services
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Join to apply for the Facilities Manager - Workplace Services role at Mitie Cleaning & Hygiene Services
About The Role
Reporting to the Deputy Account Director, owning the smooth running of onsite operations with a focus on delivering concierge-style service that feels like 5* standards. Managing service delivery, client relationships, contractors, statutory compliance, contractual obligations, health & safety, and leading the onsite team.
Better places, thriving communities.
About The Role
Reporting to the Deputy Account Director, owning the smooth running of onsite operations with a focus on delivering concierge-style service that feels like 5* standards. Managing service delivery, client relationships, contractors, statutory compliance, contractual obligations, health & safety, and leading the onsite team.
Key Responsibilities
* Full responsibility for all onsite services, ensuring operations run like a luxury hotel.
* Manage reactive fixes and planned maintenance to maintain high standards and client satisfaction.
* Serve as the main contact for clients, visitors, and the team, ensuring seamless, personal interactions.
* Build strong partnerships with client contacts to align on service expectations.
* Ensure all contractual obligations and statutory compliance requirements are consistently met or exceeded.
* Coordinate across all FM service lines for consistent, top-quality delivery.
* Minimise disruptions, especially around critical operations, while maintaining luxury service standards.
* Continuously seek opportunities to improve the customer experience and add value onsite.
* Maintain robust safety, security, and resilience plans, regularly tested to ensure 24/7 peace of mind.
* Support project delivery alongside the projects team, upholding high standards.
* Conduct regular site walks to identify and resolve issues with hotel-quality attention to detail.
* Provide accurate KPI and service level reporting to keep stakeholders informed.
* Manage work orders effectively to prevent service breaches and ensure smooth operations.
* An experienced knowledge of engineering, technical, compliance and operations in a similar role.
What's Needed
* Proven track record in facilities management with a focus on high-end, hospitality-style service.
* Strong operational knowledge covering maintenance, statutory compliance, and contractual obligations in client-centric environments.
* Experience managing budgets and balancing cost control with premium service delivery.
* Skilled at managing contractors and suppliers to meet exacting service standards.
* Ability to perform under pressure while maintaining exceptional service quality.
* Strong leadership and communication skills to motivate teams and build client relationships.
* Confident problem solver with calm decision-making, including in emergencies.
* Proficient with Word, Excel, and reporting tools.
* Safety-conscious with relevant certifications (IOSH or NEBOSH preferred).
* Technical compliance knowledge essential.
* Diplomatic, flexible, and proactive mindset.
Additional Info
Availability for out-of-hours support is essential, supporting other sites as and when required and willingness to take on reasonable ad hoc tasks as needed
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at Harnaik.sahdra@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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Seniority level
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Mid-Senior level
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Full-time
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Management and Manufacturing
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Facilities Services
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