We are seeking a dynamic and hands-on Catering and Cleaning Business Manager to ensure the efficient delivery of services to our client, meeting agreed quality and financial targets. This role blends operational leadership with a strong presence in the kitchen to improve food quality, maintain food safety, enhance the customer journey, and drive sales and margins. You will develop and support your people, set and review objectives, and foster a high-performance culture with excellent morale. With a focus on client satisfaction, financial results, and continuous improvement, you will ensure our catering and cleaning operations meet the highest standards.
What You'll Do:
1. Operational Leadership: Oversee the delivery of catering and cleaning services to agreed client standards, ensuring compliance with contractual requirements, KPIs, and all relevant health, safety, and food safety regulations.
2. Team Management & Development: Lead, coach, and mentor staff to achieve high performance, provide ongoing training, conduct performance reviews, and maintain strong morale and engagement.
3. Quality & Customer Experience: Maintain and improve food quality, service standards, and cleanliness, ensuring excellent customer satisfaction through innovative menus, special events, and consistent service delivery.
4. Financial & Business Performance: Manage budgets, control labour and purchasing costs, drive sales and margins, and identify opportunities for business growth within the contract and wider market.
5. Compliance & Auditing: Ensure statutory and company compliance across catering and cleaning operations, conduct regular audits, and implement corrective actions to achieve top audit scores.
6. Client & Stakeholder Engagement: Build strong client relationships, attend meetings, provide reports, and respond proactively to feedback to ensure operational excellence and contract retention.
7. Qualifications & Experience: Holds 706/1 and 706/2 (or equivalent) with at least three years' experience in a similar catering and cleaning management role (desirable but not essential).
8. Operational Excellence: Proven ability to oversee catering and cleaning services to the highest standards, meeting KPIs, contractual requirements, and all health, safety, and food safety legislation.
9. Leadership Skills: A strong people manager who can coach, mentor, and develop teams, driving performance, morale, and a positive workplace culture.
10. Customer Focus: Passionate about delivering exceptional service, improving food quality, and enhancing the customer journey through innovation and attention to detail.
11. Commercial Awareness: Skilled at managing budgets, controlling costs, boosting sales and margins, and identifying opportunities for business growth.
12. Proactive & Hands-On: Leads by example, builds strong client relationships, resolves issues swiftly, and thrives in a fast-paced, multi-service environment.
Working Hours & Benefits:
* 40 hours per week, Monday to Friday, between 07:00 and 19:00 (Early and Late shifts)
* £35,000 per annum
* Free on-site parking
* Check your local transport links here: Plan Your Journey | Traveline (destination: ST13 5SP)
* Additional benefits include:
* Mental health & wellbeing support
* Employee Assistance Programme for personal, legal, and financial advice
* 24/7 virtual GP & lifestyle rewards
* Discounts for you & family
* Financial tools & retirement plan
* Cycle to Work & Paid volunteering day
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