Restaurant Shift / Floor Manager
Location: WF17 9TB
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an expanding presence in the UK, and we are looking for great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a global brand originating from Canada, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of coffee annually. We are growing rapidly in the UK, with plans to open hundreds of new locations over the next decade.
We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team permanently. In this role, you will help maintain our exceptional brand reputation. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and positive team player with previous experience in the restaurant or customer service sectors within a fast-paced environment. Excellent communication skills, a customer-focused attitude, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for leading a dynamic team, thrive on customer satisfaction, and love coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer satisfaction.
* Maintain a customer-focused approach in all operations.
* Schedule staff accurately to meet customer demand.
* Support the team to ensure operational efficiency.
* Conduct regular store walks to monitor customer experience.
People
* Encourage staff to share suggestions and concerns.
* Provide performance feedback, set goals, and offer support.
* Create a positive team environment, ensuring dignity and respect for all employees, free from discrimination.
* Manage performance issues in collaboration with HR when necessary.
Driving Sales
* Understand sales trends, popular products, and peak times, adjusting strategies accordingly.
* Ensure products are correctly merchandised and adequately stocked, including marketing campaigns.
* Coach staff on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate staff to pursue continuous improvement.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by remaining calm under pressure.
* Manage weekly stock orders and quality checks.
* Schedule preventative maintenance for equipment.
* Maintain optimal inventory levels.
* Oversee opening and closing procedures.
* Ensure cleanliness, food hygiene, and overall operational standards.
* Implement health and safety protocols, reporting incidents promptly to the Regional Manager.
* Be flexible to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible, disciplined approach to work.
* Experience in food service is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* Commitment to high standards of food hygiene and safety.
* Experience handling customer complaints.
* Knowledge of health and safety procedures.
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