Company description: Corpay^ is currently looking to hire an Account Manager within our UK Customer Service division. This position falls under The Fuelcard Company line of business, based in Swindon.
In this role, you will be working within a high performing team, as an Account Manager, on a permanent, full-time basis. You will be key in supporting TFCCs commercial presence through retention and up-sell activities.
How We Work
As an Account Manager, you will be based from our Swindon office 5 days per week.
Our business operating hours are Monday Friday, 8:45am 5.15pm.
Corpay will set you up for success by providing:
Assigned workspace in office
Company-issued equipment
Formal, hands-on training
Job description: Role Responsibilities
You will support and retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach for a portfolio of our customers.
Build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements.
Actively engage with our customers to identify and grow both Revenue and Volume opportunities.
Proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate.
Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer requirements.
Handle all queries, whether telephone or email-based enquiries within the established best practice and department procedures, to the satisfaction of both the customer and the business.
Administer all departmental tasks as required in a complete, efficient and productive manner. Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies.
Ensure all key aspects of conversations / interactions are captured in the system to enhance our data and improve future interactions.
Contribute to service delivery levels by providing guidance to others and informing the decision-making processes wherever possible.
Required profile: Qualifications and Skills
Ideally you will have some customer service experience in a related environment, experience in a telephone based role will be advantageous
Excellent telephone manner and keyboard skills coupled with strong communication, negotiation and closing skills
Be self-starter, tenacious, resilient and have a positive attitude at all times
What we offer: Benefits and Perks
4 X Life insurance
Pension scheme 5% employer contribution
Private Healthcare
25 days Holiday (plus Holiday Buy/Sell)
Access to benefits portal
Access to LinkedIn learning
Free parking onsite
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