Customer Service Advisor
We are looking a passionate Customer Service Advisor to work for a wonderful well-known luxury retail brand.
* £24,500 starting salary.
* Biggleswade (free parking)
* Hybrid after 6-month probationary period, 2 days a week WFH
* Hours Mon - Thurs 9am -5pm and Friday 9am- 4pm
You will be joining an intimate, busy, customer service team where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills.
A busy and important role, predominantly dealing with high numbers of queries and at times complaints, via email and telephone.
Duties include:
* Answering all product related customer service emailed enquiries and complaints, in a timely and professional manner
* Dealing with follow up calls and after sales queries from emails
* Escalating problems to the relevant department - technical/service/sales/product
* Logging and updating customer information and orders on the database
* Tracking and processing new orders and refunds
* Processing payments
* Entering orders, checking availability and prices of products
* Assisting with any general customer service administration
Required Skills:
* Previous Customer Service experience
* Excellent verbal and written communication, an excellent telephone manner.
* Patience and the ability to remain calm
* Excellent interpersonal skills
* A quick learner, you must be able to multi-task and prioritise a busy workload
* A high level of spelling and grammar, as well as attention to detail
* Computer literate and well organised
* You should be able to work on your own initiative, as well as working as part of a small team and other departments.
Please apply, get in touch to hear more
INDCP