Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK.
By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK’s leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sachs, and funding partnerships with JP Morgan and Virgin Money.
Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC’s Responsible Business of Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors.
Your role in our mission
We’re looking for an enthusiastic Client Service Associate who is passionate about ensuring that our clients are really well looked after and supported. You will join our Client Operations Team reporting to one of the Senior Operations Analysts. You’ll learn our products inside out and build relationships with our clients to understand their needs, assist them with navigating our portal and troubleshoot any issues that arise.
What you’ll do
* Building a good rapport with our clients and internal teams to develop good working relationships.
* Addressing client queries promptly and effectively within established timelines, keeping stakeholders updated and reassured throughout.
* Provide exceptional client support and assistance, over the phone when required, ensuring client satisfaction with every interaction.
* Overseeing client processes, identifying and troubleshooting issues as they arise in a timely manner.
* Assisting clients with their portal setup, ensuring seamless configuration changes to meet their specific payroll needs
* Proactively identifying and documenting any challenges impacting workflows, and collaborating cross-functionally to enhance them.
* Demonstrating strong prioritisation skills, aligning tasks with company objectives to maximise efficiency and effectiveness.
About you
* You are resilient, empathetic, collaborative, detail-oriented, and self-motivated with excellent organisational, time and project management skills.
* You enjoy interacting with clients on a daily basis, both over the phone and by email.
* You have proven stakeholder engagement skills, with the ability to collaborate with internal and external stakeholders across all seniority levels in a highly collaborative environment with a high growth, scale-up mentality.
* You delight in interacting with and solving problems for clients, going above and beyond to deliver world class service.
* You love to get involved – be it in solving a specific issue for a client at a point in time, or driving changes through to help us make our product better.
* You remain tactful and calm when having more challenging conversations with a client.
* You have excellent verbal, and written skills, and are capable of presenting complex concepts and information in an easy to understand format.
* You are degree educated or equivalent.
Awesome if
* You have experience in a financial services or tech company.
* You have experience in B2B client servicing
* Proficient in google software and office suite, with a grasp of core Excel functions.
Who you are
We embrace our differences, but there’s one thing we like to share, which is our values, so it’s important to us that you are:
* Fearless, and able to make the impossible possible.
* Responsible, and want to help build a business that delivers a meaningful difference to society.
* Dedicated and want to commit to an exciting journey even through the highs and lows.
* Empathetic and truly care about every colleague and customer.
* United, because you understand we achieve more when we work as a team.
* Humble, and take feedback as a way to continuously improve.
What do you get for all your hard work?
* 25 days holiday with an extra day off on your birthday
* Office first with up to a day a week working from home
* Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships
* Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave
* Great career development in a fast paced environment
* Regular company socials (post covid, although we've got quite good at virtual ones too!)
* Volunteer days as part of our CSR program
More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more!
The interview process
* Phone call with our Talent Manager - 20 mins
* Video interview with Hiring Manager - 30 mins
* Case Study to give you a taster of the role - 35 mins
* In person interview with Head of Department, Stakeholder, and / or Team - 30 mins
We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
Diversity and inclusion are at the core of our culture. We believe our business thrives when our people thrive. Having a diverse workforce, across multiple dimensions, brings broader and deeper understanding of our customers and the communities we serve, and enables more creative and insightful problem solving. We embrace diversity because it is inherent in our values and because it makes sound business sense. Your answers to the questions below provide us with valuable information. We anonymise and aggregate the data and use it to help measure, inform and enhance our diversity and inclusion strategy. *
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Salary Finance Recruitment Privacy Note
When you apply to a job on this site, the personal data contained in your application will be collected by Salary Finance. Salary Finance is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.
We are committed to protecting the privacy and security of your personal information as well as being clear and transparent about how we collect and use that data and meeting our data protection obligations.
Your personal data will be processed for the purposes of managing our recruitment related activities, which includes setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. This includes sharing your data with employees who are directly involved in the hiring process, a future superior or a future colleague. Such processing is legally permissible under Article 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Salary Finance, which are the solicitation, evaluation, and selection of applicants for employment.
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Your personal data will be retained by Salary Finance as long as it determines it is necessary to evaluate your application for employment and / or as long as you are interested in positions within the organisation. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. Salary Finance is located at Scale Space, 58 Wood Lane, London, W12 7RZ and https://www.salaryfinance.com. In addition, you may lodge a complaint with an EU supervisory authority.
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