Job Opportunity: IT Support Technician
Our client is seeking a skilled and enthusiastic IT Support Technician to join their IT Department. The successful candidate will provide essential first and second-line support to all users, ensuring the smooth operation of critical business systems across multiple sites. This role involves supporting Windows server-based applications and offering both onsite and remote IT support.
Job Responsibilities:
1. Provide technical support to all staff, face-to-face, over the phone, or via email to assist in troubleshooting technical issues.
2. Diagnose and resolve hardware, software, and network issues for desktop, laptop, and mobile systems.
3. Administer the helpdesk: record, update, and document incidents and requests.
4. Manage helpdesk work queues and report to management on helpdesk performance.
5. Assist with the installation, configuration, and troubleshooting of IT equipment, including desktops, laptops, printers, and mobile devices.
6. Provide ad hoc assistance to the IT manager in the completion of IT-related projects or schemes of work.
7. Share and contribute to creating and updating a support knowledge base.
8. Understanding and commitment to the importance of implementing cyber-security controls and processes.
9. Collaborate with other departments within the business.
10. Perform other duties as required by the business.
Job Requirements:
11. A minimum of 2 years’ experience in a similar role.
12. A degree in an IT discipline.
13. Valid driver’s license.
14. Excellent communication skills. Ability to explain technical issues clearly to non-technical users.
15. Knowledge of SQL and SQL Server technology, VMWare Technology, Active Directory, and Entra identity management is an advantage but not essential.
16. Strong knowledge of Microsoft Office 365.
17. Strong knowledge of Windows operating systems and PC/laptop hardware.
18. Ability to prioritize tasks, work under pressure, and meet deadlines both independently and as part of a team.
If you would like more information on this role you can contact Brian Stack