Job Title: Content Optimization Specialist Physical Location: Kent Campus - Kent, OH Salary: $67,706 - $86,207 Basic Function: Drives tactical performance across all digital content, ensuring everything is structured for maximum visibility, discoverability, and engagement. Optimizes content for all audiences across all platforms. Applies best practices, personalization, tagging and testing strategies to continuously improve content across all university owned channels, paid campaigns, earned efforts and customer engagement systems. Reports to the Senior Director, Data Strategy. Additional Basic Function – if applicable: As Kent State advances its digital transformation vision, the Engagement & Optimization Team (EOT) will play a foundational role in operationalizing a university-wide audience engagement data strategy. This team supports strategic, data-informed communications and marketing through unified content strategy, digital experience optimization, and measurable, personalized engagement across all platforms. These efforts span all university communication and marketing channels—including web, email, mobile, social media, CRM platforms like Slate, Element451 and other distributed systems. The roles are not limited to web optimization but are designed to elevate the university's total audience engagement strategy across all touchpoints and departments. The EOT will work collaboratively across the university to guide and coordinate institutional data strategy for audience engagement and performance measurement—ensuring alignment, collaboration, and impact at scale. The Content Optimization Specialist reports to the Senior Director of Data Strategy and drives tactical performance across all digital content, ensuring everything is structured for maximum visibility, discoverability, and engagement. This includes optimizations for all forms of content optimization. The specialist applies SEO best practices, personalization, tagging, and testing strategies to continuously improve content across all university owned channels, paid campaigns, earned efforts and customer engagement systems. Examples of Duties: Duties/essential functions may include, but not be limited to, the following: Perform search engine audits and implement keyword strategies across university digital platforms. Manage tagging, metadata and personalization structures for smarter audience targeting. Optimize content for all audiences across all platforms (i.e., traditional, local/location-based or AI-powered search/chat agents) to enhance user engagement and conversion. Provide optimization recommendations to content teams based on real-time performance metrics. Develop optimization strategies across all communication channels and audience engagement systems. Deploy AI tools for customization of content to each audience/user across all channels. Assist Director of Data Strategy in data strategy efforts. Coordinate with University Communications and Marketing (UCM) team and other university partners to research, identify and operationalize UX learnings. May provide direct supervision of student employees. Perform related duties as assigned. Additional Examples of Duties – if applicable: Not applicable. Minimum Qualifications: Bachelor’s degree in marketing, digital media, communications, journalism, UX design, or a related field. Four years' professional experience in content optimization digital engagement roles or related experience. License/Certification: Certification or training in: SEO platforms (SEMrush, Moz, Yoast, Screaming Frog, SiteImprove, etc.) Google Search Console and Google Analytics (GA4) AI search optimization (AEO) tools or courses A/B and multivariate testing platforms (e.g., Optimizely, Google Optimize) AI-assisted content creation tools (ChatGPT, Claude, Jasper, SurferSEO, etc.) Customer journey mapping tools UX research and optimization platforms Knowledge Of: Search engine optimization best practices Personalization, tagging structures, and UX testing tools Skill In: AI-assisted content tools (e.g., ChatGPT, Jasper, SurferSEO) Search engine platforms and performance tools (e.g., SEMrush, Moz, Screaming Frog, Siteimprove, Google Search Console) Ability To: Communicate recommendations effectively across teams and levels Work across multiple digital platforms and collaborate with cross-functional teams Preferred Qualifications – if applicable: Not applicable. Assessments: Asterisk (*) indicates knowledge, skills, abilities which require assessments Working Conditions / Physical Requirements: None. Working Schedule: Monday - Friday 8AM - 5 PM or otherwise discussed with your supervisor. Additional Information: Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind. Must pass a security check. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. For official job descriptions, visit www.kent.edu/hr. Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free. Disclaimer: The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.