About the Role
We are seeking an RTA Litigation Claims Handler for DLG Legal Services. The role is based in our Leeds Wharf office and can be offered as permanent or fixed term contract. You will report to the Dispute Resolution Team Leader and handle a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.
What You’ll Be Doing
* Provide a high level of customer service and accurate legal advice in line with our policies and procedures.
* Work toward personal and department targets while adhering to service level agreements.
* Maintain a highly professional manner reflecting the brand and customer ethos of DLG Legal Services.
* Support the development of the department and firm by maintaining high standards and driving continuous improvement in client experience.
What We Are Looking For
* Experience with OIC and Fast Track RTA claims handling in a personal injury context, within an insurance company or law firm (preferred).
* Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims (advantageous).
* Ability to engage effectively with clients and work well under pressure while maintaining attention to detail.
* Willingness to work towards targets.
Benefits
* 9% employer contributed pension
* 50% off home, motor and pet insurance plus free Green Flag breakdown cover
* Optional Health and Dental insurance
* EV car scheme allowing lease of a new electric or plug-in hybrid car
* Generous holidays
* Buy as you earn share scheme
* Employee discounts and cashback
* Plus, many more
Ways of Working
Hybrid model with at least 2 days in the office per week. We offer flexibility and a focus on work-life balance, with benefits designed to support you beyond salary.
Be Yourself
Direct Line Group is an equal opportunity employer. We value diversity and are committed to an inclusive working environment. If you need adjustments to our recruitment process, please speak to the recruitment team.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Finance and Sales
Industries
* Insurance
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