A large national FM and maintenance company is seeking an experienced Subcontractor/Planner to be based at a large static site in and around Essex. This is an excellent opportunity for the right candidate to join an established maintenance team.
Job Title: Subcontractor/Planner
Type: Permanent - Full Time
Salary: up to £27,500 per annum
Location: Basildon, CM11 2UF (No hybrid working)
Due to continued growth, we are looking to recruit a Customer Service Planner to join our team at Barleylands.
About the Role
In this role, you'll handle high volumes of calls, liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments. Your goal will be to ensure jobs are scheduled in a way that meets our contractual Service Level Agreements without making false promises. You'll communicate effectively with residents via telephony and email.
Using our MSi system, you'll assign available operatives and subcontractors to jobs, discuss complex repairs, and manage demanding customers, helping to restore their confidence in our service.
Responsibilities
* Previous administration experience.
* Experience in scheduling/planning within social housing or contractor repairs environments.
* Excellent communication skills with operatives, subcontractors, and residents.
* Basic knowledge of building maintenance tasks and their durations.
* Understanding of work sequencing and concurrency.
* Ability to prioritize tasks and manage ongoing jobs within targets.
* Experience handling high volumes of customer repair inquiries.
* Proficiency in written and spoken English.
* Good knowledge of Microsoft Office.
* Strong organizational and communication skills across different stakeholder levels.
* Passionate about delivering excellent service and customer satisfaction.
Please note, this position requires working from our office at Barleylands; no hybrid working arrangements are available.
If interested, please send your updated CV. Thank you!
Randstad CPE values diversity and promotes equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments to support your application.
Candidates must be eligible to live and work in the UK.
For permanent vacancies, we act as an Employment Agency; for temporary/contract roles, as an Employment Business.
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