Job Title: Level 2 Support Engineer Salary: £30,000 - £35,000 Birmingham, Full-time - Hybrid I'm currently working with a growing organisation looking to bring in a Level 2 Support Engineer to join their IT team. This is a great opportunity for someone with solid infrastructure and Microsoft 365 support experience who enjoys troubleshooting complex issues and working across a variety of technologies. You'll be working as part of a collaborative IT team, providing second-line support across cloud, infrastructure, networking, and virtualisation platforms. Key Responsibilities Provide Level 2 support across IT infrastructure and cloud services Support and manage Microsoft 365 environments Assist with endpoint and device management via Intune Manage identity and access using Entra ID, MFA and conditional access Configure and maintain Veeam Backup & Replication Support virtualisation platforms (Hyper-V and/or VMware) Troubleshoot Remote Desktop Services and Azure Virtual Desktop environments Assist with patching and infrastructure updates Provide remote troubleshooting for technical incidents Maintain clear technical documentation Manage incidents and requests within an ITSM ticketing system Required Skills & Experience Microsoft 365 administration (including Defender, Intune, Entra ID) Experience with Veeam Backup & Replication Virtualisation experience (Hyper-V and/or VMware) Experience supporting Remote Desktop Services or Azure Virtual Desktop Strong troubleshooting experience across infrastructure environments Networking fundamentals, including: TCP/IP DNS & DHCP VLANs & VPNs Active Directory SFTP Understanding of SAN storage concepts Experience working with ITSM ticketing systems in high-volume environments Strong communication skills when working with both technical and non-technical users What We're Looking For A proactive problem-solver who enjoys diagnosing technical issues Someone comfortable working in a fast-paced support environment Strong documentation and communication skills A team player who enjoys learning new technologies