We are recruiting for a Warehouse Operative / Returns Operative to work for a local successful business in Brierley Hill. You will be working in the returns and pick & pack department, processing daily order and processing the return of items from the customer and involve in daily operation. The main duties of the role will be: • Oversee the efficient handling of returns, including heavy and bulky items, actively participating in the physical work to ensure items are properly inspected, documented, and processed in adherence to company procedures. • Implement and enforce quality control standards to preserve the quality of returned items. • Collaborate closely with cross-functional teams to coordinate returns processing and ensure timely issue resolution • Identify opportunities for minimising returns and reducing product damage during returns processing • Maintain comprehensive records of returned items, documenting any damage, defects, or reasons for return. • Achieve the set targets in all areas of work e.g. turnaround, productivity KPI's and customer expectations • Maintain the accessories’ location in a clean and structured manner to assist all clean and packers The ideal candidate will have the following skills: • Foster a collaborative and positive team environment, contributing to a culture of teamwork. • Work to a good standard and prove their reliability, potential permanent contracts and future career progression. • Proven experience in a warehouse environment • Experience of leading/managing team would be preferred, but not essential. • Strong problem-solving skills, particularly related to returns processing and quality control. • Familiarity with hands-on handling of heavy and bulky items. • Excellent organisational and time-management skills. • Proficiency in using warehouse management systems (WMS) and Microsoft Office Suite. • Capability to lift, carry, and move heavy and bulky items. • Comfort working on the shop floor alongside other warehouse colleagues. · Excellent, professional work ethic ·Good team working skills and good communication skills In return the company will provide full product training and support, a family feel environment and a positive place to work