MCS Group is working with a growing technology and services business supporting global organisations across finance and tax, who is now looking for an Operations Manager to lead a high-performing delivery team. This is a leadership role for someone who enjoys combining people management, operational delivery and client service excellence. You will lead an established team, ensure high-quality client outcomes, and drive improvements in processes, performance and efficiency. Working closely with senior leadership, you'll play a key role in shaping how services are delivered while helping the team develop and perform at their best. The Role Lead the day-to-day delivery of a specialist financial reporting service Manage and develop a team, including coaching Assistant Managers and Associates Ensure delivery against operational and client KPIs Drive continuous improvement across processes, workflows and service quality Support forecasting, planning and resourcing for the team Act as a point of escalation and maintain strong client relationships Identify opportunities to improve efficiency through automation and smarter ways of working Collaborate with senior leadership to ensure seamless service delivery. What We're Looking For Background in finance, accounting, financial reporting or a related field Experience leading and managing operational teams Proven success in a management role within a B2B, professional services, or consulting environment Strong understanding of planning, performance management, client service delivery and process improvement Experience coaching and developing team members A structured and analytical approach to problem solving Strong communication and stakeholder management skills Salary Up to £40,000 plus benefits To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles All conversations will be treated in the strictest of confidence. Skills: Operations Manager Team Manager Team Lead Consulting Onboarding Benefits: Work From Home