Overview
We are looking for a driven individual to join a busy and expanding Neurology and Outpatient Neurorehabilitation service, which sits within the Unplanned Care Division. The service works closely with the Stroke Medicine services with cross-cover arrangements in place, and so we are looking for someone who is a good team player.
The post holder will provide comprehensive administrative support to the team, including consultants, junior doctors and nurses. The post holder will need to be flexible, have a confident telephone manner along with good typing skills and organisational skills. Team member will be required to use various systems like Cerner, e-Referral Service, Luna, E-Vetting, Care Coordination Solution (CCS) and any other systems as appropriate.
To be proactive in use of statistical information daily from LUNA/REGO and NHS eReferral Service - regarding patient bookings, wait times, breachers for each of the specialities managed within the department. Act as a GP point of contact for non-clinical patient related queries.
Confidentiality within this post is of prime importance.
Main duties
* Operating the reception for Neurology and Neurorehabilitation clinics and completing administrative processes around arriving, booking and outcoming patient appointments.
* To book patients for their appointments in accordance with 18-week RTT standards and in line with the current Patient Access Policy and booking criteria.
* Knowledge of secretarial procedures and systems, passing on messages to the appropriate person.
* To deal with all incoming calls, cancelling/re-arranging appointments and redirecting callers as required.
* To answer all written, email and telephone queries, and resolution within specified timescales, recording and reporting the query details on Cerner. Response times will be part of this role.
About us
The Hillingdon Hospitals NHS Foundation Trust delivers acute services at The Hillingdon Hospital, as well as some services at Mount Vernon Hospital. The Trust has a turnover of around £250m and employs over 3,300 staff. We deliver high-quality healthcare to the residents of the London Borough of Hillingdon, and increasingly to those living in the surrounding areas of Ealing, Harrow, Buckinghamshire and Hertfordshire, giving us a total catchment population of over 350,000.
This is a challenging time for the Trust. We face significant operational pressures through increased demand. We are currently rated by CQC as Requires Improvement, we do not meet some of our constitutional standards, have an underlying £23m deficit and we have an extremely poor estate. However, we are not daunted by the scale of the challenge and have clear plans in place to get a grip on operational performance as well as improve effectiveness and efficiency. We have launched Brunel Partners Academic Centre for Health Sciences, a new centre providing the perfect setting for research and developing new methods of healthcare delivery across allied health, nursing, social care and medicine and we are developing plans to build a new academic health campus that would include a new hospital for us all.
Details
* Date posted: 11 September 2025
* Pay scheme: Agenda for change
* Band: Band 3
* Salary: £29,651 to £31,312 a year per annum (incl. of HCAA)
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 394-UPC-7377757VV
* Job locations: Hillingdon Hospital, Pield Heath Road, Uxbridge, UB8 3NN
Job description
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person Specification
Essential
* Good level of general education - A levels or NVQ level 3 or equivalent work experience
* Excellent IT skills - ECDL or equivalent experience in IT systems
* Knowledge of national guides and policies with regards to Patient Access
* Excellent communication skills with the ability to communicate with staff and the public at all levels in a friendly and professional manner
* Ability to prioritise workloads, and be able to respond to changing requirements and demands
Desirable
* Knowledge of the NHS and in particular Acute Trust
* Experience in a busy office environment
* Cerner/similar IT system experience
* Experience of reducing/cancelling clinics on PAS system
* Previous clinic operational Cerner experience
* General office administration skills, working towards targets
* Previous experience of dealing with patients and GPs over the phone
Disclosure and Barring Service
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
The Hillingdon Hospital NHS Foundation Trust
Address: Hillingdon Hospital, Pield Heath Road, Uxbridge, UB8 3NN
Employer's website: https://www.thh.nhs.uk/index.php (Opens in a new tab)
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