Temp to perm opportunity
Prolific local employer
Health care, pension and sick leave programs
Our client is offering an excellent opportunity to join a buzzing late shift team, as part of a rapidly growing transport business. While there are elements of transport planning involved, customer service is at the core of this role. We prioritize an enthusiastic personality fit over industry experience.
Reporting to the Team Leader, you will be the first point of contact for customers and drivers. The role requires flexibility, strong communication skills both oral and written, initiative, and consistent, efficient performance. Communication will be via telephone, email, and proactive alerts. The goal is to achieve high customer satisfaction and service delivery at all times.
Our client has both temporary and permanent opportunities, including continental shift patterns, PM shifts, and night shifts. We are open to all applications.
Duties of Transport Controller include:
* Maintaining high levels of customer service to clients and drivers.
* Responding professionally to all customer requests.
* Allocating jobs to drivers and planning routes to meet response times and ensure customer satisfaction.
* Maintaining continuous contact with customers and drivers throughout the process.
* Costing jobs for customers and drivers.
* Serving as a professional and efficient point of contact via inbound/outbound calls and email.
* Handling live customer complaints.
* Creating and managing awareness of real-time resource availability.
* Accurately pricing jobs for drivers and customers according to the pricing process.
Applicant Criteria:
* Strong work ethic with attention to detail and accuracy.
* Proven experience in service delivery or remote resource management roles.
* Ability to solve problems with minimal supervision.
* Demonstrated customer focus in a fast-paced environment.
* Excellent customer service skills with rapport-building abilities.
* Good basic administration and computer skills.
* Proven customer service experience.
* Enthusiasm and a positive attitude towards change.
* Cost-focused problem solver, prioritizing business goals.
* Ability to commit to either a PM or Night shift indefinitely.
Hours of work: 18:00-02:30, Monday to Friday
Pay: £30,000 - £31,000 per year
Benefits:
* Casual dress
* Company pension
* Health & well-being programme
* On-site parking
* Sick pay
* Store discount
If interested in applying for the Transport Controller role working a fixed afternoon shift, please click to apply for further information.
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