Overview
Encore is hiring a Night Concierge in Salford (M5), Manchester. This role focuses on delivering outstanding customer service, maintaining high standards, and ensuring resident safety and satisfaction.
Base pay and schedule
* Location: Salford - M5
* Annual Salary: £28,000
* Hours/Working Pattern: 4 on 4 off, 7pm–7am
What You'll Be Doing
* Welcome and assist residents and visitors, handle queries, and help with maintenance requests.
* Address issues promptly (maintenance, emergencies) and escalate to the building manager when needed.
* Conduct regular site checks, verify IDs, and monitor CCTV to maintain safety.
* Handle and record resident deliveries to ensure smooth communication and pickup.
* Keep the concierge area and lobby presentable.
* Perform safety checks on site, assist with fire alarm testing, emergency lighting, and smoke vent testing.
* Provide local knowledge and recommendations to enhance residents’ experience.
What You'll Bring
* Experience as a concierge is a plus, but strong customer service or security background is valued.
* Excellent communication skills (written and verbal).
* Health & safety qualifications are advantageous but not essential.
* Positive, can-do attitude with attention to detail and the ability to handle responsibilities with care.
Perks and Benefits
* 24 days annual leave (Inclusive of Bank Holidays)
* Birthday or closest working day off
* Cycle to Work Scheme
* MediCash
* SmartHealth – Online health services for you and your immediate family
* Eye Care Vouchers
* Perkbox Rewards
* Company social events
* Pension Plan
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