Life on the team
Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience.
Youll join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast-paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career.
What youll do
As a Customer Delivery Manager, youll be responsible for delivering services into one of our large and complex customer accounts.
Youll take ownership of service performance, ensuring delivery meets contractual, financial and customer satisfaction targets. Working within a matrix model, youll coordinate and influence delivery teams and partners to maintain quality, manage risk and drive continual improvement.
On a day to day basis this looks like:
1. Take ownership of key ITIL processes including Problem, Change, Knowledge Management and Customer Satisfaction (NPS).
2. Use data and insight to identify trends, risks and improvement opportunities.
3. Act a...