Workplace Training Manager (Experience & Onboarding)
As the Training Specialist for Experience and Culture, you will be the driving force behind cultivating a world-class service culture within our operational teams. You will design, deliver, and manage a high-impact soft skills training programme focused on hospitality, user experience and service excellence. You will own the complete training lifecycle, conducting needs assessments, delivering impactful sessions and continuously evaluating the programme's effectiveness, ensuring our teams are customer centric and inspired to create moments of delight each day. You will be a hands on culture ambassador, promoting a "one team" approach and driving team engagement through creative and meaningful initiatives, in line with our client's values. You will work directly with onsite managers and operational teams to embed cultural strategies, fostering a collaborative, friendly, fun, and safe environment. By championing consistent, seamless service and effective collaboration across all teams, you will drive amazing outcomes each day.