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Join to apply for the Client Services Manager role at Mitie Cleaning & Hygiene Services
* Work Hours: 40 hours | 7am – 4pm (Flexible) | Site Based
* Contract: Permanent | full time
Better places, thriving communities.
Key Information
* Location: RG14 2FN
* Work Hours: 40 hours | 7am – 4pm (Flexible) | Site Based
* Contract: Permanent | full time
Are you ready to lead a high-impact team delivering exceptional workplace concierge services with our client? As Client Services Manager, you'll unify a diverse team across travel, space booking, and switchboard operations—driving innovation, sustainability, and service excellence. This is your opportunity to shape the future of workplace experience, lead strategic projects, and influence key stakeholders in a dynamic, fast-paced environment.
Mitie is a leading facilities management and professional services company, delivering essential services to clients across the UK. Our clients Newbury campus, we're proud to partner in creating a seamless, people-first workplace.
This role exists to ensure the smooth, strategic delivery of workplace services that align with our clients evolving needs. It's about elevating the employee experience, optimising operations, and driving sustainable travel and space solutions.
Responsibilities
As Client Services Manager, you'll lead a multi-functional team delivering workplace concierge services at our clients Newbury campus. Your responsibilities include overseeing travel services, space booking systems (VBOS), and switchboard operations, while managing supplier relationships and ensuring compliance with corporate policies. You'll drive strategic projects, optimise service delivery, analyse data for reporting, and act as the key liaison for stakeholders—ensuring a seamless, high-quality experience across all touchpoints.
Requirements
* Proven leadership experience managing cross-functional teams in workplace operations, facilities management, or client services within a corporate or multi-site environment.
* Strong project management skills, with a proven record in complex corporate travel and workplace-related projects on time and within budget.
* Excellent stakeholder engagement and communication abilities, including experience liaising with senior leadership, landlords, and external partners.
* Knowledge of sustainable travel practices and workplace mobility trends, with the ability to implement green initiatives and optimise travel services.
* Data-driven mindset, capable of analysing occupancy, travel, and booking trends to inform strategic decisions and continuous service improvement.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Muhammad Motara at Muhammad.Motara@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
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