Description
:
This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.
The Change Management team is part of the Internal Organizational Structure: Workforce Strategy, Forecasting and Performance, Reporting & Diagnostics organization within Client Protection. The primary focus of the team is to drive robust Information Control environment providing greater level of communication, tracking, and governance. Key priorities for the team are:
1. Managing tracking for UCRA, SBO, Project ingestion coordination and impact on function
2. Regulatory, Policy, Product Strategy Impact tracking on Financial rates for losses and capacity needs
3. SOP library development, maintenance, and functional training
Responsibilities:
4. Initiative sizing and coordination with the Capacity, Workforce, Loss Forecasting and Reporting teams
5. Socializing FTE needs with LOB and partners
6. Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
7. Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
8. Leads coordination of the production of product performance reports and updates for senior management
Generally, the work routine occurs with monthly Capacity reviews. As part of the responsibilities of the role, the teammate will develop business partner relationships with operations, strategies, finance & HR. Throughout the tenure of the role, the teammate should gain exposure, acumen, and develop or improve skills in Excel and Senior Leaders/Executive Presentations.
Required Qualifications:
9. 2 years experience in Fraud/Claims, Support, or Leadership role
10. Intermediate working knowledge of Excel, PowerPoint, Word
11. Ability to connect dots and how data/topics relate and interact
12. Intellectual curiosity and strong urge to figure out the “whys” of a problem and come up with solutions
13. Able to interact effectively with all levels of leadership
14. Attention to detail
15. Strong organizational skills to ensure team deadlines are met
Desired Qualifications:
16. Fraud Detection or Claims Experience
17. Capacity Planning Experience
18. Proficiency in Data Mining and Data Analysis concepts
19. SQL, SAS, Tableau or MicroStrategy Experience
20. Project Management Experience
21. Workforce Management
Skills:
22. Business Analytics
23. Business Intelligence
24. Data Quality Management
25. Fraud Management
26. Monitoring, Surveillance, and Testing
27. Collaboration
28. Data Visualization
29. Oral Communications
30. Problem Solving
31. Written Communications
32. Analytical Thinking
33. Critical Thinking
34. Data and Trend Analysis
35. Innovative Thinking
36. Research
Shift:
1st shift (United States of America)
Hours Per Week:
40