Assistant Homeowner Services Officer
Location: Eastleigh (Hybrid / Flexible working available)
Salary: £26,835 per annum plus fantastic benefits
Contract: Permanent - Full Time- 37 hours per week Monday to Friday
Overview
About the Role: We are looking for a proactive and customer-focused Assistant Homeowner Services Officer to join our clients Homeowner Services team in Eastleigh. In this pivotal role, you\'ll be the first point of contact for customers and a key support for their Homeowner Services Officers—helping them to deliver a seamless, knowledgeable service every day.
You will manage and oversee homeowner consents and applications, guide customers through lease agreements, and co-ordinate statutory consultations for major works programmes. You\'ll also collaborate with solicitors on landlord management packs and provide essential administrative support across the team. This is an excellent opportunity for someone who thrives on variety, enjoys problem-solving, and can confidently communicate complex information to different audiences.
What You'll Be Doing
* Preparing and issuing Section 20 (S20) and Qualifying Long Term Agreement (QLTA) consultation documents to homeowner customers across all regions.
* Managing and collating consultation responses, ensuring deadlines are met.
* Acting as the main point of contact for Homecare, Asset, and Procurement colleagues on major works requiring consultation.
* Managing homeowner applications for consent in line with lease agreements, offering clear guidance and support.
* Compiling and supplying landlord enquiry packs to solicitors for the sale of leasehold and freehold properties.
* Providing specialist support to the Homeowner Services Officers, including monitoring CRM work queues and shared email inboxes.
* Raising and tracking purchase orders and updating CRM systems with changes and documentation.
* Attending residents' meetings where required and maintaining accurate house files and records in line with GDPR and data-retention policies.
What We're Looking For
* Knowledge of the Landlord and Tenant Act 1985, especially S20 and QLTA legislation.
* Strong analytical skills with the ability to interpret statistics and cost calculations.
* Excellent communication skills, able to explain complex homeowner information to a variety of audiences.
* Highly organised, with the ability to work proactively and reactively to meet key deadlines.
* Strong administrative skills and keen attention to detail, including knowledge of GDPR and document retention.
* Confident using Microsoft Office and housing management systems.
* Influencing skills to work effectively with teams that have competing priorities.
* A positive, customer-focused attitude that reflects our values and behaviours.
How to Apply
If you\'re ready to take the next step in your career and make an impact, we\'d love to hear from you. Please contact Fran Curtis on 02392455422 / submit your cv asap
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