Introduction About Us At National Affordable Housing, we know that stable housing leads to positive outcomes for individuals and communities. Our purpose is to deliver these stable housing outcomes through strategic partnerships, so that households have the opportunity to improve their quality of life and a establish a connection to the community. About the Role Based at a residential apartment building at Cheltenham, this onsite Housing Officer will work to create a welcoming, safe, and supportive residential community, linking social housing residents with opportunities, connections and activities in the surrounding area. The role will provide end-to-end tenancy management of this portfolio, ensuring that the building is well maintained and building positive relationships with trades and contractors, whilst working within a small team of dedicated onsite social Housing Officers across greater Melbourne. Description Key Responsibilities Establishing, maintaining and sustaining tenancies Facilitating and conducting property inspections within required timeframes Timely upkeep of tenancy records, including applications, renewals and agreements, bond lodgements, condition reports, and more Maintaining rent arrears to an acceptable level Addressing resident enquiries, VCAT and managing breaches sensitively, efficiently and effectively Coordinating maintenance, including liaising with contractors for appointments and key management Working with stakeholders to complete rent reviews and connect residents with their support environment Managing invoices and liaising with finance to ensure they are provided and paid in a timely manner Ensuring ongoing compliance with relevant legislation, contractual and regulatory requirements Following the social housing service model to achieve positive outcomes for residents The Rewards Along with knowing you are making a difference every day, we offer: Attractive salary package Five weeks of annual leave per year (plus leave loading) Flexible working options for work/life balance Opportunities for professional growth and development Immediate start is available. Skills And Experiences Essential Experience in end-to-end property management, including leases, inspections, maintenance, arrears, breaches and VCAT processes. Facilities management experience, including contractor/trade management for the property at Cheltenham. Strong professional interpersonal and communication skills, and the confidence to manage diverse clients and stakeholders in a social housing environment. A proactive, positive and calm approach to resident communication, and resilience when dealing with challenges and trauma. The confidence to take charge and make difficult decisions. Excellent time management skills. Must hold a current Australian driver's licence, and submit a successful Criminal History Check. Desirable Current Victorian Agents Representative certificate or real estate licence.