Job Description
We are looking for a Client Services Manager to take ownership of the full client journey, from initial enquiry and onboarding through to ongoing care quality and satisfaction.
This is a fixed-term role for 10–12 months, with the potential to become permanent depending on business needs.
You’ll be based in our Chorlton office and play a key role in ensuring clients receive consistently high-quality, person-centred care while supporting and developing our care team.
The hours are Monday - Friday 8:30am - 4:30pm with occasional out of hours working required (pay provided for this). You will additionally be part of the on-call rota, for which you will be paid in addition to your base salary of £28,000.
Benefits:
1. On-call is paid in addition
2. 45p per mile for travel
3. Up to £3,000 per year in our monthly bonus scheme
4. Birthday off work paid after passing probation
5. Qualification & career progression opportunities
6. Access to Blue Light Card and Home Instead discounts
7. We pay for your enhanced DBS check
8. Employee Assistance Programme
9. Holiday purchase scheme
Your responsibilities:
10. Oversee the end-to-end client experience, ensuring consistently high standards of person-centred care
11. Line manage and support the Care Quality Team
12. Carry out staff supervisions, appraisals, competency assessments, and return-to-work meetings
13. Conduct new client consultations, assessments, and onboarding documentation
14. Develop, review, and audit care plans, activity logs, and medication records
15. Maintain accurate records using Home Instead systems (including People Planner)
16. Lead client and care professional introductions
17. Build strong relationships with clients, families, and external professionals
18. Conduct regular client reviews and implement any required actions
19. Deputise for the Registered Care Manager when required
Who We're Looking For:
20. Previous experience in the care sector in a similar role.
21. Experience in care planning and quality assurance.
22. Strong leadership and people management skills
23. Excellent communication and interpersonal abilities
24. A genuine passion for delivering outstanding, person-centred care
25. Good understanding of care regulations and standards
26. Confident IT skills (Microsoft Office/Google Workspace and care management systems)
27. A willingness to learn new systems and tools
28. Comfortable driving around the South Manchester & North Trafford area for various visits.
29. Being a driver with access to a car is essential. Please note Business Class One insurance will be required.
Qualifications
Additional Information