* Lead the implementation of the Group’s Risk Management Framework, influencing senior stakeholders and embedding a strong risk culture across all business areas.
* Provide expert oversight and assurance to the Risk Director and Operational Risk Committee.
* Hybrid role with 80% homeworking and 20% based in Stratford-upon-Avon.
About the role
NFU Mutual have an excellent opportunity within our Group Operational Risk department as Senior Operational Risk Manager.
The Operational Risk team plays a vital role in protecting the business by identifying, assessing, and managing risks that could impact operations. Their purpose is to support and challenge stakeholders in embedding a strong risk culture, ensure compliance with the Group’s risk appetite, and provide assurance to governance bodies. They also lead on operational resilience, including business continuity and incident management, and are actively involved in major change programmes to assess and mitigate emerging risks.
As a Senior Operational Risk Manager, you’ll play a pivotal role in embedding NFU Mutual’s Risk Management Framework across the organisation. Reporting to the Head of Operational Risk Management, you’ll work closely with business areas and change programmes to ensure risks are identified, assessed and managed effectively.
You’ll provide assurance to senior leadership that operational risks are being managed within agreed appetite statements and lead quarterly Risk Forums to oversee current and emerging risks. You’ll also coach and develop a team of Operational Risk professionals, helping them maximise their contribution and support the business in monitoring and escalating issues.
Additional duties include:
* Promote a strong risk management cultureacross the NFU Mutual by leveraging industry best practices to influence and align stakeholders on consistent risk and control standards.
* Provide expert risk adviceand build strong relationships across the organisation to proactively identify, manage, and mitigate risks.
* Ensure clear risk ownershipand alignment with the Enterprise Risk Management Framework through regular Risk Forums, covering current and emerging risks and mitigation strategies.
* Monitor changes in the operating environment, including regulatory developments, and assure the Executive Team that risks and opportunities are managed in line with the framework.
* Deliver independent assuranceto the Risk Director and Group Operational Risk Committee on compliance with the Enterprise Risk Management Framework through high-quality reporting and analysis.
About you
You possess exceptional knowledge and experience in operational risk management and risk regulations and frameworks within insurance, financial services or banking. You have strongstakeholder engagementandrelationship-buildingskills, with the ability toinfluenceand collaborate effectively across all levels. You consistentlydeliver resultsthroughproactive decision-makingand a focus oncontinuous improvement. Your proactive and collaborative approach enables you to embed effective risk practices and provide assurance across the organisation.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding:
* Salary – £65,000 to £80,000 (depending on experience)
* Annual bonus (up to 25% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Private medical insurance + options to add family members
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan- cashback for dentist, opticians, physio and more
* Employee Volunteering - volunteerin the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance coverof 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’reone of the UK’s leading general insurance and financial services companies. For over 110 yearswe’veput our customers at the heart of everything we do.Ourpeopleare just as important to us.
Wepride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.
Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.
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