Administrator/Receptionist
London Euston Bupa Health Clinic, London NW1 2PL
£30,500 Per Annum Plus Excellent Benefits
We make health happen: Our London Euston Bupa Health Clinic offers a range of services including mammograms, physiotherapy and musculoskeletal appointments. These services are available to everyone, not just those with health insurance.
Job Description
Fixed Term – Full time, 40 hours a week. Monday to Friday across shifts 07:00‑18:00 with occasional Saturdays.
We are seeking a dedicated individual to ensure all administrative and receptionist activities are executed efficiently and effectively. This role is vital to maintaining smooth operations and delivering exceptional customer service.
You’ll Help Us Make Health Happen By
* Undertake duties in accordance with departmental policies and procedures.
* Be fully conversant in all areas of reception, whether at the main reception or other department arrival points.
* Actively meet and greet patients and visitors in a warm, respectful, and courteous manner, upholding the BUPA Cromwell Hospital brand and service vision.
* Issue medical record numbers, front sheets, labels, and other administrative documents as required.
* Provide efficient and effective administrative support during clinics, tests, or procedures.
* Deal with letters of guarantee and liaise with insurance companies and embassies as needed.
* Respond to inquiries regarding hospital facilities, redirect enquiries to the correct departments, and handle reception queries and complaints courteously and timely.
* Ensure staff and patients are fully aware of hospital charges, ascertain payment methods, and contact relevant companies for guarantee letters or insurance.
* Implement manual procedures during computer downtime and transfer information when the system is reinstated.
* Create follow‑up bookings for patients after appointments.
* Assist patients with booking further tests or consultations.
Key Skills / Qualifications Needed For This Role
* Excellent written and verbal communication.
* Deliver outstanding customer service consistently.
* Good knowledge of Excel and Word.
* Well organized, reliable, and proactive.
* Knowledge of medical terminology (desirable).
Benefits
* 25 days holiday per year, pro rata to your contract.
* Access to a range of services supporting physical and mental wellbeing.
* Fixed‑term benefits allowance.
* Confidential employee assistance programme.
* Full range of family‑friendly benefits and flexible working options.
EEO Statement
Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role and provide reasonable adjustments as part of our recruitment process.
Time Type: Full time
Job Area: Administration
Location: Clinic – London Euston
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