POSITION DETAILS: Position Title: Project Manager Reports to (POSITION): Head of Project Management Team: Services Department: Services PURPOSE OF JOB: Utilising Bytes’ standard Project Management methodology and toolsets, provide professional project management services supporting the delivery of IT-related services. Delivery resources may be internal human resources, software applications and/or external specialist contractors. For Managed Services, focus is on-time and expedited delivery of the project through MOBILISATION and TRANSITION phases with a view to handing over to Service Delivery Leads for BAU phase delivery although for more complex projects, the Project Manager may well also deliver BAU. Ownership of project timeline, reporting and effective management of risks & issues are key. KEY RESPONSIBILITIES: Take responsibility for the delivery of projects and customer engagements for Bytes. Day-to-day running of multiple projects throughout their entire life cycle. Business analysis and scoping of project engagements, including facilitation of workshops and documentation of customer requirements. Management of project plans, scope, timescales and budgets. Management and coordination of project resources from within Bytes, customers, delivery partners and vendors. INDIVIDUAL RESPONSIBILITIES: Scope and plan projects, including scheduling of required resources through the project office. Manage tasks allocated to internal and external individuals involved in the project delivery. Track and report project progress in-line with set customer expectations. Track and report project exceptions and risks / issues in-line with customer expectations. Ensure project stage gates are defined and met, working towards the project end goal and deliverables. Ensure delivery of project scope within agreed timescales and budgets. Provide sufficient input into technical aspects of engagements to ensure successful delivery of technical components by Bytes’ Solution Consultants and / or third party resources Provide sufficient business input to SAM licensing consultants to ensure successful delivery of licensing, procurement and compliance management aspects of SAM engagements. Work with Bytes Account Managers and Service Delivery Managers to ensure they are kept informed of progress and any issues with project delivery. Manage and supervise project resources, through a matrix management model, applying direct / hands-on management as necessary. Foster effective and successful team working project environment to ensure resources are motivated and projects delivered successfully. Ensure project documentation such as status reports, end of stage reports and customer signoffs are produced / obtained. QUALIFICATIONS, EXPERIENCE, & SKILLS: Essential: Experience of managing; external customer engagements, multiple projects at one time and projects using Microsoft Project. Good communicator both written and oral. Excellent people management and coordination skills. Accreditation in, or able to demonstrate a good understanding and practical working knowledge of a recognised project management methodology such as Prince 2. Excellent time management skills. Desirable: Experience of working within IT/Software industry. Preferred experience or exposure to Software Asset Management. Preferred experience of working with software license management solutions. Preferred experience of working with infrastructure management technologies. Training Given: Job specific training will be given during employment both on the job and by vendors. Other Requirements: Some hours outside the normal working times may be required to complete specific projects. CORE Competencies & SKILLS – BASED ON POSITION AND GRADE Excellent communicator (Written & Oral). Presentable and articulate. Demonstrate and build confidence/credibility with customers. Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Methodical and organised with an attention to detail. Can see big picture and think creatively. Enthusiastic, team player.