TLH Carlton Hotel, Falkland Road, Torquay, TQ2 5JJ
It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Room Attendant, you will be responsible for ensuring our rooms are clean and exceptionally presented creating a relaxing environment for our guests where they can feel refreshed and revived and look forward to repeating the experience.
Your responsibilities will include:
* Provide a high level of cleaning and standards of bedrooms, bathroom and public areas as required.
* Manage a section of rooms to company standards.
* Follow a list of tasks for the cleaning of rooms.
* Ensure that security and health and safety are maintained.
* Be prepared to work in a busy department and use your own initiative.
* Have a good understanding of Health and Safety and infection control cleaning practice, however, full training will be given.
* Have a positive personality, good people skills and provide excellent customer service.
Our values – STARS
Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:
* Service – Ensuring all rooms are exceptionally clean and tidy for all guests
* Teamwork – Working closely with other members of your team and supporting each other to make sure that all rooms are done on time and to a high standard
* Attitude – Maintaining a positive and happy attitude when you are in customer-facing areas and understanding that you play a key role within the TLH Team
* Respect – Being respectful to guests when you are entering and leaving their rooms as well as when you are working in the public areas
* Safe and Sustainable – Where possible reducing waste and making the most of efficacies where it is safe to do so
What we have to offer:
As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:
* Free use of the leisure facilities (during selected times)
* Discounts on Aztec Spa treatments and facilities
* Discounts on accommodation and Aztec Leisure memberships for friends and family
* Full induction to ensure you hit the ground running
* Free staff meals whilst on duty, when available
* Up to 28 days annual leave
* Workplace pension scheme (subject to eligibility criteria)
Hours and rate of pay
This is a casual role requiring daytime availability and inclusive of shifts during school holidays & weekends.
Hourly Rate: £12.21 per hour – Aged 21+ (£10.42 per hour for aged 19-20; £10 per hour for aged 18; £9.50 per hour for aged 16-17)
About TLH Leisure Resort
Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.
Ready to apply?
Are you ready to join Team TLH? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview.
If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.
Alternatively please send your CV and a covering letter to:
HR Department, TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HL
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