Join to apply for the Key Holder, full time role at kate spade new york
Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
Overview
KEYHOLDER
Primary Purpose
The Keyholder contributes to achieving store goals in sales, productivity, and service by utilizing Kate Spade selling skills, and Kate Spade Service training. You will be responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.
Responsibilities / Profile
* Achieves individual sales goals;
* Develops strong product knowledge across all categories;
* The sales associate is responsible for ensuring exemplary customer service by delivering the ultimate Kate Spade experience;
* Able to develop a personal clientele through effective use of the selling skills, proactive client outreach and use of client book.
* Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer;
* Demonstrate interest and ability to work as part of a team;
* Execute operational tasks as per company directives;
* Accurately processes all POS transactions;
* Adhere to and apply visual directives, ensure that store standards are executed daily;
* Heightened responsibility as Keyholder for the store;
Skills And Abilities Required
* Professional selling skills and exceptional interpersonal skills;
* Prior luxury goods experience preferred;
* Proactive ability to multi-task and prioritize;
* Works well in a team environment;
Our Competencies for All Employees
* Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.
* Creativity: Comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
* Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
* Drive for Results: Exceeding goals; top performers; bottom-line oriented; pushes self and others for results.
* Interpersonal Savvy: Relates well to all kinds of people; builds rapport and effective relationships; uses diplomacy and tact; can diffuse high-tension situations.
* Learning on the Fly: Learns quickly when facing new problems; open to change; analyzes successes and failures for clues to improvement; quickly grasps the essence and underlying structure of tasks.
Our Competencies for All People Managers
* Strategic Agility: Sees ahead clearly; anticipates future consequences and trends; articulates credible visions and plans.
* Developing Direct Reports and Others: Provides challenging tasks; develops plans; supports development opportunities.
* Building Effective Teams: Fosters team morale; promotes open dialogue; defines success for the team; creates a sense of belonging.
Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position, without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or other legally protected bases. Visit Kate Spade at www.katespade.com.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales, Other, and Customer Service
* Industries
* Retail Apparel and Fashion, Manufacturing, and Retail
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