We are looking for a talented individual to join our dynamic Learning and Development team as a L&D Assistant.
This permanent position will be responsible for the coordination and administration of various learning and development activities and projects. The post holder will report to the L&D Manager, work closely with the L&D Coordinator, and support activities for operational and clinical teams as well as the wider business.
Hours: 30-37.5 hours per week; part-time and flexible options considered.
Rate of pay: £12.60 per hour
Interviews scheduled for Wednesday 24th September 2025.
You must have the right to work in the UK; we are unable to offer graduate or visa sponsorship, nor visa extensions for this role.
Main duties of the job
The role includes supporting the organization in maintaining robust learning management systems, onboarding new starters, training administration, scheduling, and logistics of training events.
The successful candidate must have exceptional communication and interpersonal skills, be self-motivated, and possess excellent attention to detail. IT skills including Microsoft Word and Excel are essential; knowledge of Rota master and Adastra is beneficial but training will be provided. Candidates should be able to work independently and use their initiative.
About us
Mastercall Healthcare has over 28 years of experience as an innovative, award-winning social enterprise organization.
We are passionate about providing the best patient care in the most suitable environment.
Our social value ethos commits us to maximizing the use of public funds, supporting the NHS to deliver affordable, effective, and safe patient-centered services.
Our purpose is to deliver high-quality, patient-centered services that support people to live and age well, supporting our community and health and social care partners. We offer urgent primary care services that help avoid hospital admissions and support early discharge where safe and appropriate.
Employee benefits include:
- Living Wage Employer
- Disability Confident - Committed
- Competitive pay rates
- Generous holiday entitlement, long service enhancements, and options to purchase additional leave
Job responsibilities
Book facilitators, rooms, equipment, and refreshments for training courses. Arrange internal and external bookings for educational events within agreed timeframes. Assist at learning events by welcoming attendees and facilitators, ensuring smooth operations. Liaise with training providers to ensure the smooth running of organizational learning and development.
Record attendance and update training records. Update the Learning Management System with completed e-learning and store certificates. Ensure attendance registers and evaluations are returned, and certificates issued after each activity.
Handle enquiries regarding course bookings, system access, and usage via phone, face-to-face, video call, and email. Support with LMS queries and escalate as needed.
Maintain knowledge and documentation of all course content to be the first contact for facilitators and participants.
Provide information to managers, staff, and external organizations about training courses, promoting full details and responding to queries.
Collaborate with managers and facilitators to support and promote new or amended courses.
Maintain good relationships with external providers and clients.
Coordinate meetings and events supporting the Learning & Development Manager. Provide administrative support for projects and initiatives.
Perform regular audits of training data, generate reports using LMS, dashboards, and Excel, and share findings.
Update spreadsheets, checklists, and systems to monitor workload and progress of the L&D plan.
Maintain confidentiality at all times.
Person Specification
General Qualities
* Enthusiasm for self-development and learning
* Ability to liaise at all levels
* Reliable and punctual
* Ability to work independently and as part of a team
* Positive, flexible, and solution-focused
* Teamwork values
* Respect for confidentiality
* Alignment with Mastercall values
Qualifications
* GCSEs in English and Maths (Grade C / 4 / A* / 9 or equivalent)
* NVQ/QCF Level 3 in Business Administration or equivalent IT qualification
Experience
* Experience in customer service or office environment
* Accurate and quick data entry skills
* Proficiency in Microsoft Office and Microsoft 365 (Word, Outlook, Excel, Teams)
* Excellent communication and interpersonal skills
* Methodical organization with attention to detail
* Problem-solving skills
* Ability to learn new systems and processes
* Experience in Learning & Development or training setting
* Previous NHS experience
* Experience organizing training courses/events
* Experience with ESR, ELFH, or LMS
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