NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role
Experience and motivated Training Team Lead to manage and develop a multidisciplinary training team supporting a portfolio of digital systems and enterprise applications across the organisation.
This is a key leadership role responsible for overseeing the delivery of high‑quality training services for multiple Cornerstone applications alongside Microsoft technologies, including Microsoft 365 and Office 365 platforms. The successful candidate will play a central role in ensuring staff across NHS GGC are equipped with the knowledge and skills required to effectively use critical digital systems and tools.
The postholder will lead a team of training professionals with varied specialisms, driving service improvement, maintaining high training standards, and supporting the ongoing digital transformation agenda across NHS GGC.
Duration, Location, and Working Pattern
* Join the Proactive Support Team within eHealth, Operations, NHSGGC at Westward House as the Proactive Support Team Leader
* Monday to Friday, 09:00 to 17:00
Key responsibilities
* Lead, manage, and develop a multidisciplinary training team delivering system and application training across NHS GGC
* Oversee training delivery and support for multiple Cornerstone applications and Microsoft tools
* Ensure training programmes are aligned with organisational priorities, digital transformation initiatives, and user needs
* Develop and implement training strategies, plans, and learning resources for both classroom and digital delivery
* Manage workload planning, resource allocation, and team performance to ensure effective service delivery
* Engage with stakeholders across clinical, operational, and corporate services to identify training requirements and priorities
* Support continuous improvement initiatives and promote innovative approaches to digital learning and user adoption
* Monitor training effectiveness, reporting on key metrics and service outcomes
* Ensure training materials and delivery methods remain current, accessible, and compliant with NHS standards and policies
Knowledge, training, qualifications and/or experience required to do the job
Essential Criteria
* Significant experience leading or supervising training teams within a complex organisational environment
* Proven experience delivering and managing training for enterprise applications and digital platforms
* Strong working knowledge of Cornerstone applications and Microsoft 365 / Office 365 products
* Experience managing multidisciplinary teams and coordinating multiple workstreams simultaneously
* Excellent communication, stakeholder management, and interpersonal skills
* Experience designing and delivering blended learning solutions
* Strong organisational and project management capabilities
* Ability to work collaboratively across technical and non‑technical teams
Desirable Criteria
* Experience within the NHS or public sector
* Relevant qualification in training, learning & development, leadership, or digital technologies
* Knowledge of digital adoption, change management, or learning management systems
* Experience supporting large‑scale digital transformation programmes
What we offer
* Opportunity to contribute to digital transformation across one of the UK’s largest NHS organisations
* Flexible and hybrid working opportunities
* NHS pension scheme and employee benefits
* Ongoing professional development and learning opportunities
* Supportive and collaborative working environment
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays
* Membership of the NHS Pension Scheme, including life insurance benefits
* Salary Sacrifice Car Benefit Scheme
* Development opportunities including study bursaries, e‑learning and classroom-based courses
* Enhanced pay for working public holidays
* NHS discounts on a wide range of goods and services
* Confidential employee support and assistance, including counselling and psychological therapies
Work‑life balance and flexible working
NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow.
For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
Equalities
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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