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Contact centre service advisor - dunfermline

Dunfermline
Sky
Service advisor
Posted: 13 October
Offer description

Overview

Contact Centre Service Advisor – Dunfermline, Sky, Dunfermline, Scotland, United Kingdom. Site: Sky, Carnegie Campus, Dunfermline, KY11 8GH.

Potential Start Date: 8th December 2025 with possible later start dates in January. Salary: £27,250 per annum. Shifts: 37.5 hours per week – Monday-Friday 12pm-8pm, 1 in 4 Saturday 12pm-8pm.

Accessibility: Join a collaborative team environment focused on delivering exceptional customer service.


What You’ll Do

* Deliver empathetic support to customers dealing with bereavement, incapacity, or Power of Attorney arrangements.
* Communicate effectively with third-party representatives while maintaining confidentiality and dignity.
* Offer accessible solutions for customers with visual, auditory, physical, or cognitive impairments.
* Adapt your communication style to support neurodiverse individuals with respect and understanding.
* Troubleshooting across Sky TV, Broadband and Landline products to provide first-time resolution.
* Sales through service and upselling Sky products and services through valued conversations.
* Champion inclusive innovation by highlighting lived experiences and practical needs.


What You’ll Bring

* A compassionate communicator with strong listening skills.
* Confidence in handling sensitive conversations with empathy and professionalism.
* Ability to adapt to different customer needs and communication styles.
* A team player who thrives in a fast-paced, purpose-driven environment.
* Demonstrated resilience in adapting to diverse product lines and evolving customer requirements.


The Rewards

* Sky Q, for the TV you love all in one place.
* A generous pension package.
* Private healthcare.
* Discounted mobile and broadband.


Where You’ll Work

Hybrid working model with onsite training at the Dunfermline call centre. During training you will be onsite full time until fully trained.


Inclusion

Recognised as an Inclusive Top 50 Employer and a Times Top 50 Employer for Women. We focus on potential and are able to support adjustments in the recruitment process. If you need adjustments, please speak to our recruitment team.


Why Wait?

Apply now to build an amazing career and be part of a brilliant team. We’ll conduct a criminal record check if your application is successful, and depending on role and convictions, the offer may be withdrawn.


Role Details

* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Broadcast Media Production and Distribution
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