Company Description
Sophia Victoria Joy Ltd. offers unique gift ideas and personalized gifts, as well as inspiration for home decorations and wedding styling. Our online store,, showcases a wide range of products that cater to different tastes and styles. We pride ourselves on providing high-quality, thoughtfully designed items that make every occasion special.
Role Description
This is a full-time, on-site role for a Customer Service Representative, located in Winchester. The Customer Service Representative will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction. Day-to-day tasks include providing timely responses to emails and phone calls, offering product information and recommendations, processing orders and returns, and maintaining a positive customer experience. The representative will also work closely with other team members to continually improve our customer service processes.
Qualifications
* Customer Service, Customer Support, and Customer Satisfaction skills
* Strong focus on Customer Experience and Customer Representatives skills
* Excellent verbal and written communication skills
* Ability to work effectively in a team-oriented environment
* Proficiency with CRM software and customer service tools is a plus
* Experience in retail or e-commerce is beneficial