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Call Centre - Customer Service Advisor, Salford
Client: Bupa
Location: Salford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 29b85a1bcd8d
Job Views: 23
Posted: 22.06.2025
Expiry Date: 06.08.2025
Job Description:
Customer Service Advisor – Contact Centre
Location: Salford Quays (M50 3SP)
Opportunity to increase salary to £29,750 in the first 18 months, dependent on individual performance.
Permanent, full-time (37.5 hours/week)
Working hours: Monday to Friday, 8am - 8pm; Saturday, 8am - 4pm; shifts on rotation including one Saturday a month.
Training period (first 15 weeks):
Four days on-site at Bupa Place (Salford Quays), one day working from home*
Start speaking with customers from week 5 of training. During training, no annual leave is available.
Post-training, up to three days per week working from home*
Role overview:
As a Customer Service Advisor, you'll be the voice of Bupa, assisting customers with health insurance queries, including declining treatment requests confidently and compassionately.
Key qualities include being organized, attentive, customer-focused, adaptable, and compliant with FCA regulations. Proficiency in using PCs and multiple systems simultaneously is essential.
To benefit from hybrid working, a private, quiet workspace with a wired internet connection is required.
Responsibilities include:
* Handling customer calls and supporting their inquiries
* Authorizing or declining treatments per policy and company guidelines
* Maintaining accurate customer records
Benefits include holidays (33 days including Bank Holidays), primary care services, health assessments, medical insurance options, early wage access via Wagestream, pension schemes, exclusive discounts, parental leave, and extensive learning and development programs.
Why choose Bupa?
We are a health insurer and provider committed to helping people live healthier, happier lives. Our focus is on our customers and our people, driven by purpose and responsibility.
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