Role Summary
Lead the architecture and delivery of enterprise-scale ServiceNow solutions, driving platform strategy, AI-enabled workflows, and multi-domain transformation across ITSM, ITOM, CSM, and HRSD.
Key Responsibilities
* Define end-to-end ServiceNow architecture and platform strategy
* Design scalable, integrated solutions across multiple modules
* Drive AI-enabled workflows (Virtual Agent, Predictive Intelligence, GenAI)
* Act as trusted advisor to senior stakeholders (CIO/CTO level)
* Oversee solution design, integrations, and delivery governance
* Support pre‑sales, solutioning, and practice development
Requirements
* 10–15+ years IT experience, with 5+ years in ServiceNow architecture
* Strong multi‑module expertise (ITSM, ITOM, CSM, HRSD)
* Proven experience in enterprise implementations and stakeholder management
* Hands‑on experience with integrations (API, cloud, middleware)
* ServiceNow CTA (preferred) and ITIL certification
Differentiators
* Experience with AI / GenAI on ServiceNow
* Consulting or transformation program experience
* Strong business + technology alignment mindset
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