Responsibilities
* Provide a uniformed specialist service, ensuring patients, visitors, and staff receive advice and a safe environment in line with legislation, especially in emergencies, including communication with emergency services.
* Protect people and property, detecting and preventing crime, operating and controlling access control, CCTV, and key control systems.
* Undertake full range of portering duties and responsibilities.
* Undertake full range of car park duties and responsibilities.
* Carry out switchboard activities outside standard hours: Mon‑Fri 2000‑0600, Sat‑Sun 2000‑0800, responding to routine enquiries from patients, patients’ representatives, visitors, contractors, the public and staff.
* Deal with challenging situations involving patients, visitors and staff, applying the trust’s prevention and management of violent and abusive behaviour policies and techniques.
Qualifications & Personal Attributes
* Smart, flexible, reliable, decisive, and show initiative in all situations.
* Excellent customer service skills.
Remuneration and Working Hours
Pay Band 3: £24,937 plus enhancements as worked (nights, Bank Holidays, weekends).
Hours: annualised, 24/7/365, 12 hrs day / 12 hrs night rotating on a 5‑week rolling rota.
Leave: 29 days plus 8 bank holidays.
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