Overview
Professional Services Account Manager at Venesky-Brown Recruitment. A public sector organisation in Loch Lomond is recruiting an Assistant Hospitality Operations Manager for a permanent contract with a salary of £28,301 - £30,378 per annum. There is an additional 5% supplement on top of the full salary. The role requires own transport and proximity to attend within 30 minutes when on call overnight.
Responsibilities
* Assist the Manager to implement business development strategies and operational plans for catering to members, conferences and events and special occasions.
* Assist the Manager and team to deliver an excellent catering service through great food and customer service, and provide a warm welcome to members, clients and visitors.
* Liaise with departmental colleagues, delegate work as appropriate, ensure areas are adequately resourced, and monitor catering areas to ensure service standards are met.
* Monitor operational performance and efficiencies, implement actions to achieve budgeted targets and KPIs, and advise on promotion uptake and changes as required.
* Assist with compliance of food & drink legislation, policies and procedures, particularly health and safety, COSHH, manual handling, customer service, and fire detection maintenance/testing.
* Assist with development and operation of Kinetics, SharePoint Bookings, Calendar entries and other relevant software.
* Assist with the management and delivery of Hospitality and Bar Services in liaison with management colleagues, chefs, coordinators, external contacts and departmental colleagues.
* Undertake the Annual Development Review (ADR) process and assist/mentor others with ADR.
* Assist with recruitment, induction, training and development of operational catering staff; act as first-line contact for sickness, holidays and performance management for relevant staff.
* Assist with staff payroll records, monitor spending, and maintain financial and administrative records of till income and banking; maintain stock levels and order supplies for bar, wine and catering.
* Contribute to member offers to provide value for membership and promote services to enhance the Catering & Hospitality reputation.
* Perform other reasonable duties, including deputising and representing management in their absence.
* Driving and a full driving licence are essential due to remote location and variable shifts; on-call attendance may be required for burglar/fire alarm activations and transporting staff in the staff vehicle.
* Overnight sleeping arrangement to cover resident emergencies during manager absence (shared with others).
* HNC qualification in a relevant subject; significant and relevant work experience may be considered as an alternative.
* Hospitality/Catering assistant management experience in a high-quality, complex environment.
* Experience managing a large workforce that is not co-located, including absence management, performance appraisals, training and development.
* Working knowledge of Health and Safety, Food Safety and other related legislative requirements.
* Proven track record in commercially focused catering operations.
* Establishes clear priorities, directs team, and monitors performance to ensure task completion.
* Excellent IT skills, including MS Office, EPOS systems, and catering booking/management systems.
* Self-motivated, customer-focused, and able to act with pace and integrity.
* Strong communication and influencing skills, including ability to influence at senior level.
* Ability to energise and encourage collaboration while managing team capabilities.
* Flexible and willing to work evenings and weekends as required.
* Personal License Holder (Scotland) and full, current driving licence.
* Membership of a relevant professional institution (e.g., Institute of Hospitality Management).
* Experience of managing and supporting a team through change; strong track record in profit centre management with tight budget control.
Qualifications
* A working knowledge of health and safety, food safety and related legislation.
* HNC or equivalent qualification (or substantial relevant experience).
Employment details
* Job function: Management
* Industry: Hospitality
* Employment type: Full-time
If you would like to hear more about this opportunity, please get in touch.
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