Job Description
Position: Head of Loyalty & Brand Partnerships (Relocate to Dubai)
Location: Dubai, UAE
Our client, a multi-billion-dollar retail group headquartered in Dubai, is seeking a highly experienced and dynamic Head of Loyalty and Brand Partnerships to lead and oversee their loyalty programs and brand partnerships. This senior leadership position will manage a dedicated team of professionals across CRM, loyalty, and analytics, playing a pivotal role in shaping and executing the company’s customer retention and acquisition strategies. The role is integral to driving customer engagement, enhancing the loyalty program, and fostering strategic brand partnerships to increase revenue growth.
Key Responsibilities:
Strategic Leadership:
1. Lead the development and execution of innovative loyalty strategies to optimise customer retention, acquisition, and lifetime value.
2. Design and implement data-driven loyalty initiatives that enhance the customer experience and drive long-term loyalty.
3. Develop and maintain strategic brand partnerships that complement and strengthen the company’s customer loyalty and CRM strategies.
4. Collaborate with senior stakeholders to align loyalty initiatives with overall business goals and objectives...