Salary Equivalent: £30,703.67
Merchandising Supervisor
We take real pride in our shop floor – it’s where our customers fall in love with our products. You’ll be the creative force behind that joy, turning every shelf, display, and corner into an experience that delights, inspires, and makes shopping feel effortless.
As a visual merchandiser and team leader, you’ll bring it all to life for our customers, lead a passionate team, keep standards sky‑high, and help create the kind of shopping experience customers love and colleagues feel proud of. It’s a fast‑paced, hands‑on role that requires energy, focus, and a drive to see customer joy and sales climbing.
Responsibilities
* Be customer‑obsessed, consistently considering the impact of your actions on the customer experience and delivering joyful experiences.
* Promote a culture of upselling, coaching the team to guide customers toward products they might love, thereby boosting impulse buys and basket sizes.
* Consistently deliver exceptional customer service to support strong CSAT scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
* Keep energy levels high by building team spirit, celebrating wins and creating a positive environment.
* Have a clear plan for each day, so everyone knows what they’re doing and why it matters.
* Check in with your team through wellbeing 121s, progress and career conversations, and support our store succession plan.
* Support the Leadership Team in bringing the Engagement Action Plan to life.
* Take ownership – be clear on the “why” behind what we’re doing and bring your team along every step of the way.
* Get out on the shop floor every day with your Store Coach – spot wins, fix snags, and ensure the day runs smoothly.
* Grow your team by coaching and mentoring, always looking for tomorrow’s leaders.
Qualifications
* Customer‑obsessed: Inspire your team to put customers first and lead by example.
* Solid management experience, ideally in a customer‑facing role such as retail or hospitality, where rolling up your sleeves and getting stuck in was part of the job.
* Proven ability to boost business performance and smash KPIs while keeping the store looking its best.
* A passion for creating brilliant shopping experiences that customers remember.
* A true team player, who knows how to communicate clearly, build strong connections, and lead a happy, high‑performing team.
We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.
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