Job Description
JOB PURPOSE
A senior management role responsible for the general operations of properties, including developing business plans based on key information sources such as conservation management plans and visitor research. The role aims to enhance financial performance, visitor experience, conservation, reputation, and maintenance. The post reports to the Regional Director for the North East region.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
* Graduate or equivalent; qualification in business management (e.g., MBA)
* Full, clean UK driving license
* Criminal records check and clearance (Disclosure Scotland)
Experience
* Extensive experience managing large visitor attractions
* Experience in property management with a focus on customer service and trading (retail, hospitality, foods, leisure)
* Managing revenue budgets
* Team management, mentoring, coaching; operational management training desirable
* Business development and planning experience, including revenue growth, partnerships, new trading concepts, change management
* Stakeholder management experience (media, local government)
* Line management of staff, including supervisory roles
* Experience managing Health and Safety; formal training desirable
* Marketing and promotional planning experience or participation
Desirable
* Heritage sector experience
* Operational management experience in landscapes, conservation, environment, or estates
DIMENSIONS AND SCOPE OF JOB
People Management
* Leads a team of Visitor Services Staff, Gardeners, and volunteers
Finance Management
* Responsible for budgets of Haddo House, Drum Castle, and Pitmedden Garden, managing approximately £849k income and £1.7m expenditure
* Retail turnover budgeted at £80k; catering at £320k for 2023
Tools / equipment / systems
* Laptop, mobile phone, access to IT systems such as Intranet, SharePoint, EPOS
Key Performance indicators and targets
* Delivery of the Property Annual Operating Plan aligned with regional and organizational strategies
* Project management
* Financial management, including budgeting and forecasting
* Stakeholder engagement and development
* Health & Safety and Environmental Health management
* Staff induction, motivation, development, and performance management
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