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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Are you an experienced leader with a passion for driving innovation and delivering exceptional hardware engineering services? Do you want to shape the future of healthcare technology and make a real impact on customer experience? If so, this could be the perfect opportunity for you.
We're looking for a dynamic Head of Hardware Engineering Delivery to join Optum UK. Reporting to the Group Delivery & Deployment Director, you'll lead strategy and planning for engineering services, oversee a large national field team, and work closely with third‑party partners to deliver seamless hybrid solutions. This is a unique opportunity to influence business results and customer success while shaping future services and markets.
As Head of Hardware Engineering Delivery, you'll own the end‑to‑end delivery lifecycle for hardware services and lead a high‑performing team to achieve operational excellence.
Key Responsibilities
* Leading and developing a national Hardware Engineering team of approximately 55 professionals
* Driving strategy for hardware engineering services to meet revenue targets and customer needs
* Overseeing service delivery, supplier management, and operational performance
* Ensuring compliance with certification standards, audits, and risk mitigation
* Managing KPIs, SLAs, and reporting on service performance and improvement opportunities
* Championing innovation through process automation and adoption of emerging technologies
* Building strong customer communities and acting as the voice of the customer
* Collaborating with cross‑functional teams including Product, Marketing, Support, Delivery, and Sales
* Managing a multi‑million‑pound budget and resource planning
* Promoting a culture of empowerment, accountability, and continuous improvement
You’ll be a strategic and technically skilled leader with a proven track record in hardware engineering delivery and service management. You’ll thrive in a fast‑paced environment and have the ability to inspire and develop high‑performing teams.
Required Qualifications
* Experience leading a nationally based hardware engineering team
* Technical knowledge of hardware products and services, including x86 technologies (Dell, Fujitsu, HPE) and associated technologies (Networking, Storage, Printers)
* Experience in service management/delivery roles
* Expertise in resource and utilisation planning, process improvement, and automation
* Commercial and financial awareness, including managing multi‑million‑pound budgets
* Excellent communication and stakeholder management skills
* Ability to work under pressure and deliver against short‑ and long‑term objectives
* Experience in hardware product lifecycle management (beneficial)
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug‑free workplace. © 2025 UnitedHealth Group. All rights reserved.
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