Requirements
* Mastery of AI, automation, and experimentation in digital journeys
* Visionary digital product leader with a track record of transforming customer retention and lifecycle value at scale
* Commercial acumen and experience influencing at board/exec level
* Relentless customer focus, with a passion for simplicity, inclusivity, and measurable impact
* Courage to challenge the status quo, push boundaries, and set new standards for the industry
* Deep expertise in digital product management, customer lifecycle, and data‑led growth strategies
* Proven ability to lead, coach, and inspire cross‑functional teams to deliver world-class outcomes
* Experience in high-scale consumer businesses (e.g., telco, fintech, e-commerce, SaaS) is highly desirable
What the job involves
* As Lead Product Manager, you'll be the architect of our customers’ digital lifecycle beyond acquisition
* Your mission: to reimagine retention, loyalty, and customer value for millions of UK households
* You'll set a bold vision for proactive, predictive, and personalised digital experiences - delivering world-class engagement, support, and growth
* You’ll lead empowered, cross‑functional teams to push boundaries, leveraging AI, automation, and data to anticipate needs and delight customers at every touchpoint
* This is a rare opportunity to shape the future of digital retention at scale, supported by TalkTalk’s ambition and the platform to turn that vision into reality
* Set the Vision: Define and communicate a bold, inspiring vision for digital retention and customer growth, making TalkTalk the envy of the industry
* Drive Innovation: Lead the design and delivery of proactive, predictive, and personalised digital journeys - using AI, automation, and experimentation to anticipate and exceed customer needs
* Empower Teams: Build and coach high‑performing, cross‑functional squads—fostering a culture of discovery, rapid iteration, and outcome‑driven product management
* Champion Customer-Centricity: Relentlessly advocate for the customer, ensuring every digital touchpoint is simple, inclusive, and delivers measurable value
* Own Outcomes: Hold clear accountability for reducing churn, increasing loyalty, and maximising customer lifetime value—using data and experimentation to drive continuous improvement
* Collaborate at Scale: Partner with Marketing, Trading, Technology, and Platform leads to align strategies, break silos, and deliver seamless end‑to‑end experiences
* Benchmark Globally: Continuously scan the horizon for global best practice, bringing in ideas and partnerships that keep TalkTalk ahead of the curve
* Influence at Board Level: Represent digital retention at the highest levels—shaping strategy, influencing investment, and inspiring belief in the art of the possible
#J-18808-Ljbffr