# Customer Support Driver## Job IntroductionOn joining our team you’ll be providing great customer service by delivering and collecting equipment from customers, suppliers, and other Vp businesses in a professional, safe, and timely manner.You will also play a crucial role in supporting the branch and building positive customer relationships through high quality technical handovers and answering basic equipment queries.**Key Responsibilities*** Drive company vehicles safely and in compliance with UK laws, prioritising the safety of yourself and others on the road* Interact with customers during equipment deliveries and collections, addressing any queries and ensuring a positive and professional experience.* Perform thorough cleaning and testing of returned equipment* Use of digital tools such as our M42 system to streamline operations and track deliveries* Utilize route planning software to optimize delivery routes, minimize travel time, and maximize efficiency* Accurately complete all necessary processes related to deliveries, collections, and technical handovers* Undertake any mandatory and other training required to do the job role**What We’re Looking For*** Must have multi-drop delivery experience* Hold a Category B driving license, with a strong emphasis on safe and responsible driving* Ability to engage effectively with customers, providing clear and concise information during technical handovers.* Ability to prioritise customer satisfaction by addressing customer inquiries, ensuring their understanding of equipment usage, and building positive relationships.* Possess basic numeracy, IT, and literacy skills to fulfil administrative requirements.* Familiarity with the local area to optimise routes and provide relevant information to customers.* Display flexibility in adapting to varying job responsibilities and contribute to the overall success of the team and business.**What We Can Offer You*** Salary sacrifice pension* 25 days holiday, plus bank holidays* Additional holiday purchase scheme* Free Tool Hire* Life Assurance cover 3x salary* Share save scheme* Eye care vouchers* Recommend a friend scheme* Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required* Cycle to work scheme* Long service recognition* My Vp discounts – a variety of discounts and rewards on thousands of well-known brands* Discounts on HP products* EE mobile contract discount offers* Gym discounts* Health Shield (discounted premiums on health care cash plan)* Employee Assistance Programme* Virtual GP Service* Will Writing & Funeral Concierge Service* Regit Assist 24/7 accident helpline – free joiningWith over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.The following content displays a map of the job's location.| (C) OpenStreetMap contributors### Customer Support Driver* **Salary** Competitive* **Frequency** Annual* **Job Reference** vpplc/TP/362/1668* **Contract Type** Permanent (Full-Time)* **Working Hours** 40* **Closing Date** 11 April, 2026* **Job Category** Depot/Branch* **Business Unit** ESS* **Location** Castleford, United Kingdom* **Posted on** 12 March, 2026
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