Purpose of job
An individualwho is well organized, with excellent communication skills and the ability to multi-task is essential.Your primary role will be handling all aspects of Quality control, together with After sales & Service.With a Supporting role in Engineering and Health & Safety activities.
Quality activities -Specific responsibilities
* Report monthly supplier Quality KPI's.
* Ensure that Machines and attachments are built to the required specification and Quality standards.
* Ensure product is packed correctly, together with associated paperwork checks prior dispatch to UK and Export customers.
* Produce quality reports for faulty items.
* Submit warranty claims for faulty parts on suppliers as required.
* Chase QR's and Parts warranty claims on suppliers to a conclusion.
* Investigate RED TAGS and organise corrective actions.
* Raise returns notes for quality issues.
* Keep all current SOP's up to date
* Develop and issue new build procedures and SOP's as required.
* Monitor pre-production builds.
* Produce inspection reports and sample approval forms for parts as required.
* Support new product development as required.
* Ensure all assembly tools are keep within calibration.
After sales / Sales & Service activities -Specific responsibilities
* Support customer accounts and queries when required.
* Customer prospecting as and when required.
* Run customer training and product workshops when requested.
* Product after sales support when required.
* Make repairs to returned machines, in house and on site as required.
* Prepare repair quotations and estimates.
Production activities -Specific responsibilities
* High-light and prioritize improved production efficiency opportunities with management.
* Record cut in numbers of changes and component introductions.
HR & Health and Safety activities -Specific responsibilities
* Assist as required with Lifting equipment testing and new installs.
* Assist as required with assembly aids / jigs and fixture installs.
* Assist as required with equipment repairs and replacement justifications.
Performance measurement
* Audit all production machine builds to a pre-determined build schedule.
* To be proficient in the use of SAGE and CIM50.
* To be proficient in the use of Microsoft office programs.
* Quality and efficiency of work carried out.
* Product knowledge and understanding.
* Accuracy and completeness of all documentation.
* Accuracy and completeness of SOPs.
* Management and prioritization of workload.
* Delivery of improved production efficiency opportunities.
* To convey a professional image.
Communications
* To attend and report daily KPIs.
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