Hawthorn Drive Surgery are looking for a part‑time (30 hours per week) Care Navigator/ Receptionist to join our friendly team. The successful candidate applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, while delivering excellent customer service.
You will need some flexibility to open and close and cover morning (8.00am to 1.00 pm) and afternoons (1.00pm to6.30 pm). This will be discussed before any offer can be made.
Main duties of the job
The role is patient focused, and you will carry out a variety of roles including:
* Welcoming all patients and visitors to the surgery
* Dealing with enquiries from patients and external agencies in person and over the telephone
* Signposting patients to the correct service
* Completing new patient registrations
* Filing, photocopying, scanning
* Recalling patients for reviews, chronic disease clinics etc.
About us
We are a forward‑thinking and well‑established GP practice with approximately 11,000 patients. Committed to providing resources and training to developing our staff to meet the high standard of care we pride ourselves on.
Job responsibilities
Job purpose
To ensure that the reception area of the practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the practice team.
Duties and Responsibilities
* Making appointments
* Giving out results where appropriate
* Deal with general enquiries
* Open / closing of surgery
* Register new patients - temporary patients
* Greet and direct patient and visitors
* Ensure queries are explained and handed over to next shift staff, as necessary
* Respond to needs of our clinical team during surgery opening times
* Collect fees from patients for providing non‑NHS services
* Filling of medical records, photocopying, scanning
* Deal with general enquires
Person Specification
Qualifications
* Experience using our clinical system, SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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