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Customer service advisor - utilities

Bury
Greenbean
Customer service advisor
€10,000 - €40,000 a year
Posted: 7h ago
Offer description

This range is provided by Greenbean. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.


Base pay range

Direct message the job poster from Greenbean

Are you an organised, detail-oriented professional with a passion for the energy sector? Do you thrive in a dynamic environment where problem-solving and stakeholder management are key? If so, this could be the perfect role for you!

You’ll receive a starting salary of £27,000 + bonus + benefits and the opportunity to develop your career!

Why Join Us? We offer a range of benefits to support your wellbeing and professional growth:

* 25 days of annual leave (plus bank holidays)
* Free onsite parking
* Access to an onsite gym
* Exciting social and team-building events

The Role We are looking for a dedicated Metering Administrator to oversee and manage metering operations, working closely with various stakeholders to ensure efficient service delivery. This role requires strong organisational skills, problem-solving abilities, and the capacity to manage industry processes and projects effectively.

Key Responsibilities:

* Oversee the installation, exchange, removal, and updates of metering data to maintain accuracy
* Ensure stakeholder information is up to date and that appointments are properly managed
* Identify and resolve meter discrepancies efficiently
* Handle and resolve industry meter reading rejections
* Communicate with customers, metering partners, reading agencies, and other industry professionals to address queries
* Support AMR and Smart meter rollout initiatives
* Ensure meter readings are obtained and submitted within set deadlines
* Process industry file flows to ensure accurate supply point data
* Provide regular and ad-hoc reports as required

Desired Personal Attributes:

* Excellent verbal and written communication skills
* Strong organisational and prioritisation skills in a fast-paced environment
* Exceptional attention to detail and accuracy
* A proactive approach to problem-solving and process improvement
* Adaptable and flexible, with a willingness to support other areas as needed
* Strong interpersonal skills with the ability to influence and build relationships

Advantageous Skills:

* Proficiency in MS Office, particularly MS Excel
* Experience within an energy sector operations function
* Advanced Excel skills
* Previous experience working with metering agents or third-party industry service providers

If you are interested in this new position, click 'apply now’ and a member of our team will be in touch!

Job Type: Full-time

Pay: From £27,000.00 per year

* Company pension

Schedule:

* Day shift
* Monday to Friday


Seniority level

* Seniority level

Not Applicable


Employment type

* Employment type

Full-time


Job function

* Job function

Administrative and Customer Service
* Industries

Utilities and Utilities Administration

Referrals increase your chances of interviewing at Greenbean by 2x


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