Overview
Los Mochis City is seeking an outstanding Reception Manager to support our flagship restaurant in the heart of the City. Our flagship is elevating the London dining scene in a stunning 14,000 sq ft restaurant on the rooftop of 100 Liverpool Street. Los Mochis City is our second location in London following the success of the highly acclaimed Los Mochis Notting Hill.
Our Reception Manager will oversee the reception team and direct the team in their duties and responsibilities. You will play a pivotal role in achieving strategic departmental goals, especially in the area of guest satisfaction. You will manage daily reception shift operations and ensure compliance with all restaurant policies, standards and procedures.
Responsibilities
* Provide the leadership, vision and direction to bring together and prioritise the departmental goals in an efficient and effective way.
* Drive innovation and continuous improvement, striving for excellence in every member and guest interaction.
* Lead the front of house with enthusiasm and proactivity, working across all front-of-house areas.
* Recruit, train and develop the reception team; manage shifts, performance and team cohesion.
* Maintain integrity, attention to detail and strong communication across the team.
* Maximise covers and seating allocations; ensure smooth door-to-table and handover operations between floor and host team.
* Select, train, evaluate, lead, motivate, coach and discipline reception team members as needed.
Qualifications
* Proven experience as an Assistant Reception Manager or similar role, preferably in a high-volume, upscale dining establishment.
* Exceptional customer service skills and a genuine passion for providing an outstanding dining experience.
* Strong organisational and time management skills, with the ability to multitask and prioritise effectively.
* Strong problem-solving and decision-making abilities, with a proactive and hands-on approach to resolving issues.
About Los Mochis
Los Mochis is the ultimate Pan-Pacific contemporary Mexican Japanese restaurant, mixing Mexican spirit with Japanese elegance, Mexican art and design with Japanese coolness and Mexican flavours with Japanese techniques. The team behind this brand brings years of successful experience and is part of an award-winning international team. If you are a friendly and personable individual who loves hospitality, people, and food as much as we do and are looking for a great working environment with a like-minded, passionate team, then join our successful, award-winning brigade.
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