Job Description
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Overview of duties
• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps encourage customer loyalty by building friendly, personalized relationships
• Anticipates guests' needs and takes them into consideration
• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
• Handles phone calls, Handles e-mails
• Passes information on as necessary to other departments (conference and banqueting, floor staff, technical etc) and to other members of the front-desk team
Qualifications
Work Experience
· Previous experience in similar role is preferable.
· Friendly, approachable with excellent customer service skills.
· Flexibility in working hours essential
· Basic IT skills
· Full training provided
Additional Information
One more thing…
By working at the Mercure White Hart Salisbury you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.